My Customer Quality Charter as a
Real Estate Professional

1. Transparent and Regular Communication

I undertake to maintain open and regular communication with you. I will keep you proactively informed on the progress of your real estate project, the opportunities and challenges encountered.

4. Active Listening:

I will listen to your needs, concerns and priorities. Your satisfaction and trust are my top priority.

7. Crisis Management and Problem Solving :

In the event of a difficult situation or problem, I will do my best to find effective and fair solutions for all parties involved.

2. Responsiveness and Availability

I will respond to all your queries relating to your real estate project within 48 working hours. If a situation requires an urgent response, I will do my best to assist you immediately. If a situation requires research I will keep you informed of developments. If the request does not fall within my skills, I will guide you to an appropriate professional.

5. Expertise and Professional Advice:

I have extensive knowledge of the local real estate market. I will offer you professional advice based on my expertise and experience to help you achieve your goals.

8. Continuous improvement:

I am determined to constantly improve my services and adapt to the changing needs of the real estate market to provide you with the best possible experience.

3. Integrity and Honesty

I will act with integrity and honesty in all our interactions. I will provide you with accurate and objective information to help you make informed decisions regarding your real estate transaction.

6. Respect for Confidentiality:

I will treat your personal information and transactions with the utmost confidentiality. Your privacy is essential to me.